Frequently Asked Questions [FAQ]

Lost objects

Contact customer service quickly by phone or e-mail, they will tell you what to do:, section « online services« 


A tutorial is available to help you make your purchase. Check it out on this page.

Buy tickets

– on the ZOU app! available on IOS and ANDROID, 

- on, section « online services » with a ZOU card!

– at the ZOU counters! See the list of available counters

– directly here:

On board, you can buy a breakdown ticket from the drivers (addition of €0,40) .

A tutorial is available to help you make your purchase. Check it out on this page.

No, only “1 trip” tickets can be purchased on the ZOU app! Nearby or Express. 1 solo trip or 1 mini group trip (3, 4, 5, 6, 7, 8).  The purchase of other titles is possible online by creating a ZOU card! personalized or in Points of sale.


Schedules and routes

You can consult the routes & timetables on the search engine from: download the ZOU App! You will be able to consult the schedules of your line in real time. Also consult the timetables and itineraries by downloading the Timetables:

ZOU PASS! Studies

ZOU PASS! Etudes is aimed at all schoolchildren, students, apprentices, trainees in vocational training, pupils in health and social training and volunteers in civic service, aged over 3 and under 26, educated in the Provence-Alpes region. -French Riviera. This is a single transport pass to travel at will on the buses and trains of the ZOU regional network! More info click here 




ZOU PASS! Etudes allows unlimited travel by bus and ZOU train! from 1er September to August 31, including weekends and holidays, for school or leisure journeys outside urban networks, metropolitan areas and TGV. It allows circulation on ZOU buses! (Schools – under certain conditions, intercity and regional express lines) and trains (TER and Provence railway line) of the ZOU! 

Important: Don't forget to download a €0 ticket for a TER trip 

The duplicate will be:

  • Billed €10 in the event of loss, theft or voluntary damage to the card,
  • Free in case of card malfunction

You are invited to order your duplicate online (requires creating a personal ZOU! account > log in for students aged 3 to 18 traveling on a school circuit) or going to the ZOU! Studies closest to your home.


Attention ! the SNCF or Chemins de Fer de Provence counters do not produce duplicate PASS ZOU! Studies.

Attention ! No ticket refunds will be granted pending receipt of the new card.

Only online.

The 2022/2023 subscription is available for sale until May 31, 2023.

ZOO! solidarity

Two integral profiles are available:

  • The Solidarity profile , for users whose QF is between €501 and €710 per month, and for users receiving the Solidarity Allowance for the Elderly (ASPA). The reduction granted is 50% on your purchases of titles.

Before any request, it will be necessary for me to take the steps with the CAF in order to obtain a CAF payment certificate. It is available for download/under my account/my certificates.

Customer service dedicated to the ZOU card! Solidaire is at your disposal at 0811 511 833 . (Price of a local call) + Monday to Friday from 8 a.m. to 17 p.m. 

ZOU disturbances!

With each disturbance announced, the services are hard at work in order to communicate the information as quickly as possible. You can :

Consult the section regularly Traffic info of the ZOU! Portal, 

Follow the Transport ZOU Facebook page! to stay informed.

Put your favorite routes in favorites and receive information notifications about your lines

Do not hesitate to contact our customer service by e-mail specifying the bus line and timetable in order to receive an explanation. Click here!

ZOO! clever

This is a dematerialized personal reduction card, sold at the price of €30/year which offers you a 30% reduction on the purchase of Ticket 1 travel by bus or train, including for a traveler accompanying you. 


Simply present your dematerialized version card or IATA ticket to the driver/counter on board the bus so that he can issue you a reduced ticket. 

No, the ZOU card! malin is accessible to all at the price of 30€/year. It offers you 30% reduction on the ticket for 1 trip by bus or train, including for an accompanying person (traveller accompanying you) without income conditions.

ZOU card! Malin is available in a dematerialized version on the SNCF Connect app or on the SNCF Connect portal. It is also on sale at SNCF counters. Buy online >

The new ZOU subscription! monthly FLEX

FLEX Monthly allows you to purchase a subscription of 10, 20 or 30 trips per month according to your needs.

In addition to offering you a reduction of 50 to 80% on your journeys, this subscription can also be 50% covered by your employer.

The monthly FLEX is a subscription open to all which allows you to choose the number of trips per month as accurately as possible (10, 20, 30) according to your needs. more information click here

Yes, the monthly Flex is a subscription plan. You can therefore benefit from 50% support from your employer in addition to the ZOU reduction! Terms and conditions may vary from one employer to another. Check with your employer.