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Contact us

If you have any questions or need assistance, our advisers are here to help

By telephone:

  • Customer Service ZOU !

    Open every day from 7 am to 8 pm
    Local call rate
    +33 4 13 94 30 50

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  • Customer Service ZOU ! Études

    Monday to Friday, 8 am to 6 pm
    Local call rate
    +33 4 86 88 50 50

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  • Customer Service ZOU ! Solidaire

    Monday to Friday, 9 am to 6 pm
    Local call rate
    +33 4 86 88 50 50

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  • Public Services + Label

    ZOU! Customer Service has been awarded the “Services Publics +” Silver certification!

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Via the form

ZOU ! is here to hear your questions, complaints or suggestions:

  • Enter your contact details.
  • Select the subject of your enquiry.
  • Select the relevant reason.
  • Write your enquiry.
  • Attach any documents required to process your enquiry.
  • Submit your enquiry.

 

Access the form

Have you purchased your ticket via a partner’s website or a travel agency and would like a refund?

ZOU ! network

Travel agencies

Would you like to make a complaint about an incident that occurred during a journey?

Claims relating to an incident during a journey

Online help

  • Frequently asked questions

    You’ll find all the answers to your questions here!

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  • Disability and accessibility

    ZOU ! offers a free assistance service to help you get around the station and on board.

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  • ZOU ! fares

    ZOU !, prices that are moving in the right direction

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