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Contact us

If you have any questions or need assistance, our advisers are here to help

By telephone:

  • Customer Service ZOU !

    Open every day from 7am to 8pm
    Local call rate
    +33 4 13 94 30 50

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  • Customer Service ZOU ! Études

    Monday to Friday, 8am to 6pm
    Local call rate
    +33 4 86 88 50 50

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  • Customer Service ZOU ! Solidaire

    Monday to Friday, 9am to 6pm
    Local call rate
    +33 4 86 88 50 50

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  • Public Services + Label

    ZOU ! customer service has been awarded the “Services Publics +” Silver certification!

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Via the form

ZOU ! is here to hear your questions, complaints or suggestions:

  • Enter your contact details.
  • Select the subject of your enquiry.
  • Select the relevant reason.
  • Write your enquiry.
  • Attach any documents required to process your enquiry.
  • Submit your enquiry.

 

Access the form

Have you purchased your ticket via a partner’s website or a travel agency and would like a refund?

ZOU ! network

Travel agencies

Would you like to make a complaint about an incident that occurred during a journey?

Claims relating to an incident during a journey

Online help

  • Frequently asked questions

    You’ll find all the answers to your questions here!

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  • Disability and accessibility

    ZOU ! offers a free assistance service to help you get around the station and on board.

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  • ZOU ! fares

    ZOU !, prices that are moving in the right direction

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Download the Allez ZOU! app

Download the Allez ZOU! app for simpler, smoother, and cleaner travel throughout the Région Sud. Travel with peace of mind and find all the information you need during your trip: e-tickets, real-time schedules, traffic updates, and more…

  • Préparez vos itinéraires en Région Sud
  • Consultez vos horaires en temps réel
  • Enregistrez vos trajets favoris
  • Accédez à vos billets de bus