Requesting a replacement
Loss, theft or malfunction
Replacement of my personal Carte ZOU !
You can order a replacement card:
- Via your ZOU ! customer account using the online form: select Card and replacement orders and state the reason for your request
- By telephone via ZOU ! customer services on 04 13 94 30 50 (every day from 7am to 8pm, charged at local call rates)
Replacement for my Pass ZOU Études
You can order your replacement:
- Online via your transport portal or via the online form by selecting Pass ZOU ! Études and choosing the reason "Loss of Pass ZOU Études"
- At a ZOU ! sales point
Replacement for my Carte ZOU ! Solidaire or Solidaire +
You can order a replacement card:
- Via your ZOU ! customer account using the online form, by selecting Order card and replacement and stating the reason for your request
- By telephone via ZOU ! customer services on 04 86 88 50 50, Monday to Friday (9am to 6pm, charged at local call rates)