Frequently asked questions
All our help sections
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New website, new app
Find out all the information about the modernisation of your ZOU ! website.
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Passenger information
Everything you need to know about travelling with ZOU !
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Plan your journey ahead
Essential information to help you plan your journey with ZOU !
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ZOU ! account and payment
Manage your ZOU ! account and payments with ease.
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After your journey
Find all the information you need after your trip: receipts, complaints, lost property.
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Contact us by phone
All the solutions to your queries, cancellations and refunds with ZOU ! customer service.
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Fare structure
Find out everything you need to know about the ZOU ! fare structure here.
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Special assistance and accessibility
Everything you need to know to travel with peace of mind with ZOU ! if you have specific needs or accessibility requirements.
Need further information?
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ZOU ! Customer Service: 04 13 94 30 50
Every day from 7am to 8pm (local call rate)
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ZOU ! Solidaire Customer Service: 04 86 88 50 50
Monday to Friday, 9 am to 6 pm (local call rate)
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ZOU ! Études Customer Service: 04 86 88 50 50
Monday to Friday, 8 am to 6 pm (local call rate)
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Contact us via the form
ZOU! is here for your questions, complaints or suggestions
Download the Allez ZOU ! app
- Plan your routes in the Région Sud
- Check real-time schedules
- Save your favorite routes
- Access your bus tickets
