Passenger information

Disruptions to your journey are reported in real time:

• On the website, under "Getting around" > "All real-time traffic information"
• On the Allez ZOU ! app
  • Under the "Traffic and network information" section
  • Via notifications if you have added favourites to your ZOU ! account

If your bus has been delayed or hasn’t turned up, you can:

• Contact ZOU ! customer service via the form
• Call 04 13 94 30 50 (open every day from 7am to 8pm, local call rates apply)

You can view the real-time timetables:

• On the website under the "Getting around" > "Timetables" section
• On the Allez ZOU ! app
• On the display screens at stations.

You can also check the bus timetable sheets.

Bus network maps are available on the ZOU ! website under the sections “Getting around” > “Timetables” or “Getting around” > “Timetable sheets”.

• Your ZOU ! Proximité bus ticket is valid for 90 days from the date of purchase. Once scanned, it remains valid for 90 minutes.
• Your ZOU ! Express bus ticket is valid for 90 days from the date of purchase, in the direction indicated. Once scanned, it remains valid for 180 minutes.