Travelling with the PASS ZOU ! Études

Yes, the new smart cards have a built-in chip containing your reference route details.

If there is an error on your card, please contact ZOU ! Études customer service using the form or by calling 04 86 88 50 50 (Monday to Friday, 8am to 6pm; charged at local call rates).

if you haven't received your PASS
Please have your La Poste claim receipt to hand. You can then request a replacement using the online form or via your transport portal. Once your request has been processed, it will be issued free of charge.

In the event of theft
Please have the receipt for the police or gendarmerie report to hand. You can then request a replacement using the online form or via your transport account. Once your request has been processed, it will be issued free of charge.

In the event of a technical fault with the card
Your replacement card will be issued free of charge, provided that the card is returned to a ZOU ! sales point.

In the event of loss of your card
You can order a replacement via the online form or your transport account. You will be charged €10 for the replacement.

Find out more about requesting a replacement PASS ZOU ! Études

Once your application has been approved, you will receive a confirmation email. You can then download your provisional ticket from your transport portal.

If your provisional ticket has expired and you have not yet received your PASS ZOU ! Études, you can contact ZOU ! Études customer service using the form or by calling 04 86 88 50 50 (Monday to Friday, 8:00am to 6:00pm; charged at local call rates).

Yes, for journeys outside your reference route, you must have a free ticket, which can be downloaded from the TER SUD or SNCF Connect website.

Yes, you can benefit from the PASS ZOU ! Études even if you’re studying in another region. However, it can only be used on ZOU ! lines.

The PASS ZOU ! Études gives you unlimited travel on ZOU ! lines. You are therefore not required to change your reference route.

But if you still wish to change it, you can contact ZOU ! customer service via the online form or by calling 04 86 88 50 50 (Monday to Friday, 8:00am to 6:00pm; charged at local call rates).

To renew your PASS ZOU ! Études for the 2027/2028 academic year, please log in to your ZOU ! transport portal to complete the renewal.

If you use a school bus route, the PASS ZOU ! Études will be automatically topped up onto your card once your renewal request has been approved.

If you do not use school bus routes, you will need to top up your PASS ZOU ! Études via the Allez ZOU ! app or at a ZOU ! sales point.