Using my Pass

Yes, the new cards have a built-in chip that is not visible to the naked eye.

Yes, the new cards have a built-in chip containing information about the journey from home to school.

If there are any errors on your card, you can contact ZOU ! Études customer service by email HERE or call 04 86 88 50 50 (Monday to Friday, 8am to 6pm; charged at local call rates).

Once your application has been approved, you’ll receive a confirmation email. You’ll then be able to download your provisional ticket from your transport portal.

If your provisional ticket has expired and you have not yet received your Pass ZOU ! Études, you can contact ZOU ! Études customer service by email HERE or call 04 86 88 50 50 (Monday to Friday, 8am to 6pm, charged at local call rates).

Yes, for journeys other than the designated route, the holder must have a free ticket, which can be downloaded from the TER SUD website.

Yes, you can benefit from the Pass ZOU ! Études even if you’re studying in another region. However, it can only be used on ZOU ! lines.

The Pass ZOU ! Études gives you unlimited travel on ZOU ! lines. You are therefore not obliged to change your reference route.

If you wish to change it, you can contact ZOU ! customer service by email HERE or call 04 86 88 50 50 (Monday to Friday, 8am to 6pm; local call rates apply).

• If you have not received your card, please ensure you have the receipt for the claim you made with La Poste; you can then apply for a replacement via the online form or your transport portal. Once your application has been processed, a replacement will be issued free of charge.
• In the event of theft, please provide the receipt for the report filed with the police or gendarmerie; you can then request a replacement via the online form or your transport portal. Once your request has been processed, it will be issued free of charge.
• In the event of a technical fault with the card, a replacement will be issued free of charge, provided the card is returned to a sales outlet. See the list of ZOU ! sales points.
• If you lose your card, you can order a replacement via the online form or your transport portal. You will be charged €10 for the replacement.

Find all the information on replacement cards HERE.

To renew your Pass ZOU ! Études for the 2027/2028 academic year, please log in to your ZOU ! transport portal.

Your Pass ZOU ! Études subscription will be automatically renewed on your card if you use a school bus line. If you do not use school bus lines, you will need to top up your ZOU ! Études card via the ZOU ! app or at a ticket office.